Insurance Claim Process · Module 12 – Risk Management

🌾 రామయ్య గారు

FEED-ANT-2026-047 · రాప్తాడు మండలం · KC 6,000/12,500

⭐ GOLD

🛡️💰

రెండు Insurance Types — Marine Cargo & ECGC WTP. వేర్వేరు claims, వేర్వేరు documents, వేర్వేరు timelines

FEED needs BOTH. ECGC = buyer refuse to pay. Marine = reefer breakdown, cargo damage during transit. రెండూ ఒకే container కి separate గా operate అవుతాయి. Claim processes carefully follow చేయాలి.

🚢 Container: MRKU3456789 · Maersk · KPCT→Jebel Ali · Dec 2026
💰 FOB: ₹34,56,000 · Insurable Value: CIF × 110% minimum
🛡️ Marine: IFFCO Tokio ICC-A + IRMC (reefer) · 60-90 days settlement
🏦 ECGC: WTP Active post-FIRC Feb 2027 · 60-90% coverage · 4-6 months

🚨 Critical Distinction — ECGC ≠ Marine Insurance

ECGC (Export Credit Guarantee) = CREDIT RISK = Buyer payment default / country risk. Marine Cargo Insurance = CARGO RISK = physical damage or loss during transit. రెండూ వేర్వేరు risks — రెండూ వేర్వేరు insurers. Confuse చేస్తే — wrong claim file అవుతుంది, payment రాదు.

⚡ FEED కి రెండూ mandatory: Marine (IFFCO Tokio) + ECGC (Anand Singh).

🛡️ రెండు Insurance Types — At a Glance

🚢 Marine Cargo
(IFFCO Tokio ICC-A)

Physical loss, damage, theft in transit cover

Banana reefer: ICC-A + IRMC (reefer machinery)

Insurable value: CIF × 110%

Settlement: 60-90 రోజులు

Notice: 24 గంటలలో (damage discovery)

🏦 ECGC WTP
(Anand Singh GM)

Buyer default / country risk / political risk cover

Coverage: 60-90% FOB (NEVER 100%)

30-day notification: STRICT deadline

Waiting: 4 months (commercial risk)

Total timeline: 4-6 నెలలు

🚢 Marine Cargo Claim — IFFCO Tokio ICC-A 6 Documents · 60-90 Days

⏰ Loss discovery వెంటనే

📢 IFFCO Tokio ని Notice చేయడం

Cargo damage / reefer breakdown / theft — discover అయిన వెంటనే 24 గంటలలో IFFCO Tokio claim helpline call చేయాలి. Policy number, BL number, loss nature చెప్పాలి. Notice delay = claim rejection risk.

⏰ 24 గంటలలో notice mandatory · IFFCO Tokio: 1800-103-5499

⏰ Day 1-2

🔍 Joint Survey Appointment

IFFCO Tokio appointed surveyor + FEED representative — container/cargo joint inspection. SGS / Cotecna / Bureau Veritas UAE లో appointing అవుతారు. Survey report = claim basis. Damage photos before + after తీయాలి. Temperature log data logger download.

📸 Photos mandatory: before damage + after damage + packaging condition

⏰ Day 3-7

📋 Claim Letter Submit

Formal claim letter: policy number + BL number + invoice number + nature of loss + estimated value. 6-document bundle compile చేసి IFFCO Tokio కి submit. Carrier's Note of Protest (vessel/shipping line నుంచి) — delay damage కి evidence.

📄 Carrier's Note of Protest = shipping line నుంచి తీసుకోవాలి

⏰ Day 7-90

✅ Assessment & Settlement

IFFCO Tokio claim assessor survey report review చేస్తాడు. Loss quantum determine చేస్తాడు. ICC-A all risks coverage confirm. Settlement: 60-90 రోజులలో. Contested claims: ICC arbitration (London). Bank statement of settlement — loss vs total shipment ratio.

⏳ Settlement: 60-90 రోజులు · Contested: ICC London arbitration

📂 Marine Claim Documents — 6 తప్పనిసరి

Insurance Policy Copy (IFFCO Tokio)

Bill of Lading (BL) Copy

Commercial Invoice

Survey Report (SGS/Cotecna)

Carrier's Note of Protest (Maersk)

Damage Photos + Temperature Log

🏦 ECGC WTP Claim — Buyer Default 8 Documents · 4-6 Months

⚡ Immediate ECGC Notification

Al Barakat payment due date మించిన వెంటనే 30 రోజులలో ECGC Hyderabad notify చేయాలి. Anand Singh GM: +91-8373912942 · ecgchyd@ecgc.in.

⏰ Payment due + 30 రోజులు · MISS = Claim FORFEIT

⏳ Waiting Period

Commercial Risk: 4 నెలలు వేచి ఉండాలి. ఆ వ్యవధిలో payment రాకపోతే claim file. Political Risk: 3 నెలలు. ఈ period లో FEED recovery attempts continue చేయాలి.

📅 Commercial: 4 నెలలు · Political: 3 నెలలు

📂 Claim Documents Submit (8 Bundle)

Complete 8-document bundle submit: కింద grid లో చూడండి. Documents incomplete = claim reject.

🗂️ 8 documents complete bundle mandatory

🔍 ECGC Investigation

ECGC claim investigation team. UAE correspondent bank reports. Al Barakat financial status + country risk UAE (GREEN) verify. ECGC may directly approach Al Barakat for payment.

⏳ Total timeline: 4-6 నెలలు

✅ Settlement — 60-90% Loss Coverage

Approve అయితే: 60-90% FOB coverage. Balance 10-40% FEED/farmer భరిస్తారు. Payment: 30 రోజులలో. ECGC తర్వాత Al Barakat పై legal action తీసుకుంటుంది.

💰 60-90% FOB · Balance farmer / FEED · NEVER 100%

📂 ECGC Claim Documents — 8 తప్పనిసరి

Claim Application Form

ECGC Policy Copy (WTP)

Commercial Invoice

BL / AWB Shipping Docs

Phytosanitary + Lab Reports

Buyer Correspondence

Evidence of Loss / Rejection

Bank Non-Payment Certificate

📊 Marine vs ECGC — Quick Comparison

🚢 Marine (IFFCO)

🏦 ECGC WTP

Covers

Cargo physical loss/damage

Buyer payment default

Notice Deadline

24 గంటలు

30 రోజులు (strict)

Documents

6 documents

8 documents

Timeline

60-90 రోజులు

4-6 నెలలు

Coverage

All risks (ICC-A)

60-90% FOB value

Contact

1800-103-5499

+91-8373912942

📊 కీలక సంఖ్యలు — Insurance Claim Numbers

24 గంటలు

Marine notice deadline (damage discovery)

30 రోజులు

ECGC notification (payment due)

60-90 days

Marine claim settlement timeline

4-6 నెలలు

ECGC total claim timeline

CIF × 110%

Minimum insurable value (UCP 600)

60-90%

ECGC coverage (NEVER 100%)

గమనించాల్సినవి

Marine Policy (IFFCO Tokio) 🔴 Obtain before container stuffing

ICC-A + IRMC Addendum 🔴 IRMC mandatory for reefer banana

ECGC WTP Policy 🟠 Active post first FIRC (Feb 2027)

ECGC 30-day rule 🔴 Miss = claim forfeit permanently

Claim Docs Readiness 🟠 Pre-compile BL+Invoice+Policy

ECGC Coverage Confusion 🟢 Clear — 60-90% only, never 100%

⛔ ఇవి చేయకూడదు — Insurance Claim Forbidden

✖ ECGC 100% coverage guarantee చేయడం — always 60-90% మాత్రమే. Balance 10-40% farmer/FEED భరించాలి.

✖ ECGC immediately pay చేస్తుందని చెప్పడం — 4-6 నెలల process. Promise వద్దు.

✖ Marine Insurance = ECGC అని confuse చేయడం — completely different. Both separately needed.

✖ IRMC addendum లేకుండా reefer banana insure చేయడం — reefer breakdown cover కాదు without IRMC.

✖ Marine insurance BL date తర్వాత obtain చేయడం — UCP 600: insurance ≤ BL date mandatory. LC discrepancy.